politique de confidentialité

Last updated: May 2026

This Privacy Policy describes how FlyData Network LLC (“FlyData”, “we”, “us”, “our”) collects, uses, and protects your personal information when you use our website (flydataapp.com) and our mobile applications (the “Service”).

By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect the following categories of personal information:

Information you provide directly:

• Name and email address (when you register an account or place an order)
• Billing information (payment is processed by Stripe; we do not store full card details)
• Phone number (optional, for order updates and support)
• Country of residence and travel destination

Information collected automatically:

• Device identifiers (device type, operating system, app version)
• Adresse IP et localisation approximative
• Usage data (which plans you view, when you log in, support interactions)
• Cookies and similar tracking technologies on our website

Information from third parties:

• Authentication information when you sign in with Google, Apple, or Facebook
• Payment confirmation from our payment processors (Stripe and our voucher network)

2. How We Use Your Information

We use your personal information to:

• Provision your eSIM data plans and process payments
• Send you order confirmations, activation instructions, and renewal reminders
• Fournir un soutien à la clientèle
• Detect and prevent fraud, abuse, and unauthorized access
• Comply with legal obligations (tax records, anti-money-laundering laws)
• Improve our services through analytics
• Send marketing communications (only with your consent — you can unsubscribe at any time)

We rely on the following legal bases under GDPR for processing:

• Contract performance (delivering the data plan you purchased)
• Legitimate interest (fraud prevention, service improvement)
• Consent (marketing emails, optional analytics cookies)
• Legal obligation (tax, law enforcement requests)

3. How We Share Your Information

We share your information only with:

• processeurs de paiement — Stripe (and other approved processors) to handle card payments. They are PCI-DSS compliant.
• eSIM provisioning partners — eSIMfx and similar carriers, to provision your data plan. They receive only the technical information needed to activate your eSIM (e.g. plan ID, activation code).
• Cloud hosting providers — for storing data on secure servers.
• Email and SMS providers — to send order confirmations and notifications.
• Authorities — when required by law, court order, or valid legal request.

Nous le faisons pas sell your personal information to advertisers or data brokers.

4. International Data Transfers

Because we serve customers in 200+ countries, your data may be transferred to and processed in countries outside your country of residence, including the United States and EU member states. We use Standard Contractual Clauses (SCCs) and other appropriate safeguards required by GDPR for international transfers.

5. How Long We Keep Your Data

• Account information: as long as your account is active, plus 7 years for tax records after account closure
• Order history: 7 years (legal retention requirement)
• Support messages: 3 years after the last interaction
• Marketing consent records: until you withdraw consent
• Anonymized analytics: indefinitely

6. Your Rights

Depending on your jurisdiction, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your account and personal information (subject to legal retention requirements)
• Restrict or object to certain types of processing
• Receive a copy of your data in a portable format
• Withdraw consent for marketing at any time
• Lodge a complaint with your data protection authority

To exercise these rights, email us at support@flydataapp.com. We will respond within 30 days.

7. Children’s Privacy

Our Service is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe a child has submitted personal information to us, please contact us and we will delete it.

8. Security

We use industry-standard security measures to protect your information, including:

• HTTPS/TLS encryption for all data in transit
• Encrypted database storage for sensitive information
• Restricted employee access (need-to-know basis)
• Regular security audits and updates

No system is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If a data breach affecting your information occurs, we will notify you and the relevant authorities as required by law.

9. Cookies and Tracking

Our website uses cookies for:

• Essential cookies — required for the site to function (session, security)
• Analytics cookies — to understand how visitors use the site (Google Analytics, with consent)
• Functional cookies — to remember your preferences (language, currency)

You can control cookies through your browser settings or the cookie banner on our site.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect any changes. Material changes will be notified by email or a notice on our website at least 30 days before they take effect.

12. Contact Us

For privacy questions, requests, or complaints:

FlyData Network LLC Email: support@flydataapp.com Website: flydataapp.com

If you are in the EU/UK, you may also contact your national data protection authority.