{"id":217,"date":"2026-01-15T21:08:22","date_gmt":"2026-01-15T21:08:22","guid":{"rendered":"https:\/\/flydataapp.com\/?page_id=217"},"modified":"2026-01-17T17:09:20","modified_gmt":"2026-01-17T17:09:20","slug":"help","status":"publish","type":"page","link":"https:\/\/flydataapp.com\/fr\/help\/","title":{"rendered":"help"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"217\" class=\"elementor elementor-217\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2d4d3c e-con-full e-flex e-con e-parent\" data-id=\"d2d4d3c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da0b6aa elementor-widget elementor-widget-html\" data-id=\"da0b6aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- =========================================================\r\nFLYDATA \u2014 HELP PAGE MINI HERO (LIKE SCREENSHOT)\r\n\u2705 Small height\r\n\u2705 Light aqua background\r\n\u2705 Center title + subtitle + search\r\n\u2705 Right illustration (optional)\r\n\u2705 No pink hover (Elementor-safe)\r\n========================================================= -->\r\n\r\n<section class=\"fly-help-hero\" aria-label=\"H\u00e9ros du centre d&#039;aide\" id=\"flyHelpHero\">\r\n  <div class=\"fly-help-hero__wrap\">\r\n\r\n    <div class=\"fly-help-hero__grid\">\r\n\r\n      <!-- CONTENT -->\r\n      <div class=\"fly-help-hero__content\">\r\n        <h1 class=\"fly-help-hero__title\">Besoin d'aide ? Nous sommes l\u00e0 pour vous aider !<\/h1>\r\n\r\n        <p class=\"fly-help-hero__sub\">\r\n          Parcourez nos cat\u00e9gories, trouvez des r\u00e9ponses rapides ou contactez-nous par chat en direct.<br>\r\n          Nous sommes l\u00e0 pour que votre exp\u00e9rience se d\u00e9roule sans encombre.\r\n        <\/p>\r\n\r\n        <!-- Search (visual only) -->\r\n        <form class=\"fly-help-hero__search\" role=\"search\" action=\"#\" onsubmit=\"return false;\" data-trp-original-action=\"#\">\r\n          <span class=\"fly-help-hero__ic\" aria-hidden=\"true\">\r\n            <svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\">\r\n              <path d=\"M21 21l-4.35-4.35\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\"\/>\r\n              <path d=\"M11 19a8 8 0 1 1 0-16 8 8 0 0 1 0 16Z\" stroke=\"currentColor\" stroke-width=\"2.2\"\/>\r\n            <\/svg>\r\n          <\/span>\r\n          <input class=\"fly-help-hero__input\" type=\"search\" placeholder=\"Recherche\" aria-label=\"Articles d&#039;aide \u00e0 la recherche\" \/>\r\n        <input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\r\n      <\/div>\r\n\r\n      <!-- RIGHT IMAGE -->\r\n      <div class=\"fly-help-hero__art\" aria-hidden=\"true\"><\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\r\n\r\n<style>\r\n\/* ====== MINI HERO ====== *\/\r\n#flyHelpHero.fly-help-hero{\r\n  --ink:#071a33;\r\n  --muted:rgba(7,26,51,.70);\r\n  --line:rgba(7,26,51,.12);\r\n  --sky:#8fd0ff;\r\n  --sky2:#4da3ff;\r\n  --bg:#EAF7FF;\r\n\r\n  background: var(--bg);\r\n  padding: 34px 20px;\r\n  font-family: system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;\r\n\r\n  \/* Elementor safety *\/\r\n  --e-global-color-accent: var(--sky) !important;\r\n}\r\n\r\n#flyHelpHero .fly-help-hero__wrap{\r\n  max-width: 1200px;\r\n  margin: 0 auto;\r\n}\r\n\r\n#flyHelpHero .fly-help-hero__grid{\r\n  display:grid;\r\n  grid-template-columns: 1fr 320px;\r\n  gap: 24px;\r\n  align-items:center;\r\n}\r\n\r\n\/* content *\/\r\n#flyHelpHero .fly-help-hero__content{\r\n  text-align:center;\r\n  padding: 6px 0;\r\n}\r\n\r\n#flyHelpHero .fly-help-hero__title{\r\n  margin: 0 0 10px;\r\n  color: var(--ink);\r\n  font-weight: 950;\r\n  letter-spacing: -0.02em;\r\n  line-height: 1.1;\r\n  font-size: clamp(26px, 3vw, 42px);\r\n}\r\n\r\n#flyHelpHero .fly-help-hero__sub{\r\n  margin: 0 auto 14px;\r\n  max-width: 68ch;\r\n  color: var(--muted);\r\n  line-height: 1.65;\r\n  font-size: 16px;\r\n  font-weight: 500;\r\n}\r\n\r\n\/* search *\/\r\n#flyHelpHero .fly-help-hero__search{\r\n  width: min(520px, 100%);\r\n  margin: 0 auto;\r\n  display:flex;\r\n  align-items:center;\r\n  gap: 10px;\r\n  padding: 12px 14px;\r\n  border-radius: 999px;\r\n  background: rgba(255,255,255,.75);\r\n  border: 1px solid rgba(7,26,51,.12);\r\n  box-shadow: 0 14px 34px rgba(7,26,51,.08);\r\n}\r\n\r\n#flyHelpHero .fly-help-hero__ic{\r\n  display:grid;\r\n  place-items:center;\r\n  color: rgba(7,26,51,.55);\r\n}\r\n\r\n#flyHelpHero .fly-help-hero__input{\r\n  width:100%;\r\n  border:0 !important;\r\n  outline:0 !important;\r\n  background: transparent !important;\r\n  font-size: 13.5px;\r\n  color: var(--ink);\r\n}\r\n\r\n\/* Focus ring (blue, no pink) *\/\r\n#flyHelpHero .fly-help-hero__search:focus-within{\r\n  border-color: rgba(143,208,255,.75);\r\n  box-shadow: 0 0 0 4px rgba(143,208,255,.28), 0 14px 34px rgba(7,26,51,.08);\r\n}\r\n\r\n\/* right art *\/\r\n#flyHelpHero .fly-help-hero__art{\r\n  width: 100%;\r\n  height: 180px;\r\n  border-radius: 18px;\r\n  background:\r\n    radial-gradient(280px 160px at 30% 35%, rgba(143,208,255,.35), transparent 60%),\r\n    radial-gradient(280px 160px at 75% 65%, rgba(77,163,255,.22), transparent 62%),\r\n    url(\"https:\/\/flydataapp.com\/wp-content\/uploads\/2026\/01\/a-photorealistic-lifestyle-photograph-of_raPrnaXHQA2oVwyAnNzcfw_xaKlsfLnRxeUos7VFUf-dw.png\");\r\n  background-size: cover;\r\n  background-position: right center;\r\n  border: 1px solid rgba(7,26,51,.10);\r\n  box-shadow: 0 18px 42px rgba(7,26,51,.10);\r\n}\r\n\r\n\/* Elementor hard: no pink hover\/focus leakage *\/\r\n#flyHelpHero a:hover,\r\n#flyHelpHero a:focus,\r\n#flyHelpHero a:active,\r\n#flyHelpHero button:hover,\r\n#flyHelpHero button:focus,\r\n#flyHelpHero button:active{\r\n  color: inherit !important;\r\n}\r\n\r\n\/* responsive *\/\r\n@media (max-width: 900px){\r\n  #flyHelpHero .fly-help-hero__grid{\r\n    grid-template-columns: 1fr;\r\n  }\r\n  #flyHelpHero .fly-help-hero__art{\r\n    height: 220px;\r\n  }\r\n}\r\n<\/style>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b43f177 e-con-full e-flex e-con e-parent\" data-id=\"b43f177\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f54379f e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"f54379f\" 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0 22.63L264 112l-10.34 10.34c-3.12 3.12-3.12 8.19 0 11.31l4.69 4.69c3.12 3.12 3.12 8.19 0 11.31l-8 8a8.008 8.008 0 0 1-5.66 2.34h-8.99c-2.08 0-4.08.81-5.58 2.27l-9.92 9.65a8.008 8.008 0 0 0-1.58 9.31l15.59 31.19c2.66 5.32-1.21 11.58-7.15 11.58h-5.64c-1.93 0-3.79-.7-5.24-1.96l-9.28-8.06a16.017 16.017 0 0 0-15.55-3.1l-31.17 10.39a11.95 11.95 0 0 0-8.17 11.34c0 4.53 2.56 8.66 6.61 10.69l11.08 5.54c9.41 4.71 19.79 7.16 30.31 7.16s22.59 27.29 32 32h66.75c8.49 0 16.62 3.37 22.63 9.37l13.69 13.69a30.503 30.503 0 0 1 8.93 21.57 46.536 46.536 0 0 1-13.72 32.98zM417 274.25c-5.79-1.45-10.84-5-14.15-9.97l-17.98-26.97a23.97 23.97 0 0 1 0-26.62l19.59-29.38c2.32-3.47 5.5-6.29 9.24-8.15l12.98-6.49C440.2 193.59 448 223.87 448 256c0 8.67-.74 17.16-1.82 25.54L417 274.25z\"><\/path><\/svg>\t\t<\/span>\n\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tUtilisation et gestion des eSIM\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2571775031\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2571775031\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-4f30d6b e-con-full e-flex e-con e-child\" data-id=\"4f30d6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebea4ba elementor-widget elementor-widget-html\" data-id=\"ebea4ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- =========================================================\r\nFLYDATA \u2014 GETTING STARTED FAQ (NO PINK \/ DARK BLUE)\r\n========================================================= -->\r\n\r\n<section id=\"fly-gs-faq\">\r\n  <div class=\"fly-gs-wrap\">\r\n\r\n    <div class=\"fly-gs-item\">\r\n      <button class=\"fly-gs-q\" aria-expanded=\"false\">\r\n        <span>Qu'est-ce qu'une eSIM et comment fonctionne-t-elle\u00a0?<\/span>\r\n        <span class=\"fly-gs-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-gs-a\">\r\n        <p>\r\n          Une eSIM est une carte SIM num\u00e9rique qui vous permet d'activer les donn\u00e9es mobiles sans carte SIM physique. Installez-la simplement sur votre t\u00e9l\u00e9phone et connectez-vous instantan\u00e9ment d\u00e8s votre arriv\u00e9e.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"fly-gs-item\">\r\n      <button class=\"fly-gs-q\" aria-expanded=\"false\">\r\n        <span>Comment savoir si mon t\u00e9l\u00e9phone est compatible eSIM\u00a0?<\/span>\r\n        <span class=\"fly-gs-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-gs-a\">\r\n        <p>\r\n          La plupart des smartphones modernes sont compatibles eSIM. Vous pouvez v\u00e9rifier les param\u00e8tres de votre appareil ou consulter notre liste d'appareils compatibles avant d'acheter.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"fly-gs-item\">\r\n      <button class=\"fly-gs-q\" aria-expanded=\"false\">\r\n        <span>Comment installer une eSIM ?<\/span>\r\n        <span class=\"fly-gs-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-gs-a\">\r\n        <p>\r\n          Apr\u00e8s votre achat, vous recevrez un code QR par e-mail. Scannez-le depuis les param\u00e8tres de votre t\u00e9l\u00e9phone, suivez les instructions, et votre eSIM sera pr\u00eate en quelques minutes.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\r\n\r\n<style>\r\n\/* ================= HARD RESET (KILL PINK) ================= *\/\r\n#fly-gs-faq,\r\n#fly-gs-faq *{\r\n  --e-global-color-accent:#8fd0ff !important;\r\n  --e-global-color-primary:#0b2a4a !important;\r\n  --e-global-color-secondary:#0b2a4a !important;\r\n  -webkit-tap-highlight-color: transparent !important;\r\n}\r\n\r\n\/* ================= BASE ================= *\/\r\n#fly-gs-faq{\r\n  background:#ffffff;\r\n  padding: 26px 16px;\r\n  font-family: system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;\r\n}\r\n\r\n.fly-gs-wrap{\r\n  max-width: 880px;\r\n  margin: 0 auto;\r\n  display:flex;\r\n  flex-direction:column;\r\n  gap: 12px;\r\n}\r\n\r\n\/* ================= ITEM ================= *\/\r\n.fly-gs-item{\r\n  border:1px solid rgba(7,26,58,.12);\r\n  border-radius: 999px;\r\n  background:#ffffff;\r\n  overflow:hidden;\r\n  transition: border-color .18s ease, box-shadow .18s ease;\r\n}\r\n\r\n.fly-gs-item:hover{\r\n  border-color: rgba(11,42,74,.55);\r\n  box-shadow: 0 10px 28px rgba(7,26,58,.08);\r\n}\r\n\r\n\/* ================= QUESTION ================= *\/\r\n.fly-gs-q{\r\n  width:100%;\r\n  border:0 !important;\r\n  background:#ffffff !important;\r\n  padding: 14px 18px;\r\n  display:flex;\r\n  align-items:center;\r\n  justify-content:space-between;\r\n  cursor:pointer;\r\n  font-size:15px;\r\n  font-weight:800;\r\n  color:#071a33 !important;\r\n  text-align:left;\r\n\r\n  outline:none !important;\r\n  box-shadow:none !important;\r\n}\r\n\r\n\/* DARK BLUE HOVER *\/\r\n.fly-gs-q:hover,\r\n.fly-gs-q:focus{\r\n  background:#0b2a4a !important;\r\n  color:#ffffff !important;\r\n}\r\n\r\n.fly-gs-q:hover .fly-gs-ic,\r\n.fly-gs-q:focus .fly-gs-ic{\r\n  color:#8fd0ff !important;\r\n}\r\n\r\n\/* ================= ICON ================= *\/\r\n.fly-gs-ic{\r\n  font-size:20px;\r\n  color:#6b7fa8;\r\n  transition: transform .22s ease, color .22s ease;\r\n}\r\n\r\n\/* ================= ANSWER ================= *\/\r\n.fly-gs-a{\r\n  max-height:0;\r\n  overflow:hidden;\r\n  transition: max-height .28s ease;\r\n  background:#ffffff;\r\n}\r\n\r\n.fly-gs-a p{\r\n  margin:0;\r\n  padding: 0 12px 14px;\r\n  font-weight:500;\r\n  font-size:14px;\r\n  line-height:1.65;\r\n  color: rgba(7,26,58,.78);\r\n}\r\n\r\n\/* OPEN STATE *\/\r\n.fly-gs-q[aria-expanded=\"true\"]{\r\n  background:#0b2a4a !important;\r\n  color:#ffffff !important;\r\n}\r\n\r\n.fly-gs-q[aria-expanded=\"true\"] .fly-gs-ic{\r\n  transform: rotate(180deg);\r\n  color:#8fd0ff !important;\r\n}\r\n\r\n.fly-gs-q[aria-expanded=\"true\"] + .fly-gs-a{\r\n  max-height: 220px;\r\n}\r\n\r\n\/* MOBILE *\/\r\n@media (max-width:520px){\r\n  .fly-gs-q{ font-size:14px; padding: 12px 16px; }\r\n  .fly-gs-a p{ padding: 0 16px 12px; }\r\n}\r\n<\/style>\r\n\r\n<script>\r\n\/* ================= ACCORDION ================= *\/\r\ndocument.querySelectorAll('#fly-gs-faq .fly-gs-q').forEach(btn=>{\r\n  btn.addEventListener('click',()=>{\r\n    const open = btn.getAttribute('aria-expanded') === 'true';\r\n    document\r\n      .querySelectorAll('#fly-gs-faq .fly-gs-q')\r\n      .forEach(b=>b.setAttribute('aria-expanded','false'));\r\n    btn.setAttribute('aria-expanded', open ? 'false' : 'true');\r\n  });\r\n});\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2571775032\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2571775032\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\"elementor-element elementor-element-ae52842 e-con-full e-flex e-con e-child\" data-id=\"ae52842\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d675b3e elementor-widget elementor-widget-html\" data-id=\"d675b3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- =========================================================\r\nFLYDATA \u2014 HELP ACTIVATING FAQ (NO PINK \/ DARK BLUE)\r\n\u2705 White background\r\n\u2705 Dark-blue hover + open state\r\n\u2705 Elementor-proof (no pink)\r\n========================================================= -->\r\n\r\n<section id=\"fly-act-faq\">\r\n  <div class=\"fly-act-wrap\">\r\n\r\n    <div class=\"fly-act-item\">\r\n      <button class=\"fly-act-q\" aria-expanded=\"false\">\r\n        <span>Comment commencer mon plan ?<\/span>\r\n        <span class=\"fly-act-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-act-a\">\r\n        <p>\r\n          Votre forfait s'active d\u00e8s votre arriv\u00e9e et la connexion de votre eSIM \u00e0 un r\u00e9seau compatible. Assurez-vous que la ligne eSIM est activ\u00e9e, que les donn\u00e9es mobiles sont disponibles et que l'itin\u00e9rance des donn\u00e9es est activ\u00e9e pour l'eSIM (le cas \u00e9ch\u00e9ant).\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"fly-act-item\">\r\n      <button class=\"fly-act-q\" aria-expanded=\"false\">\r\n        <span>Guide d'installation et d'activation FlyData eSIM pour iPhone<\/span>\r\n        <span class=\"fly-act-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-act-a\">\r\n        <p>\r\n          Sur iPhone\u00a0: R\u00e9glages \u2192 Donn\u00e9es cellulaires \u2192 Ajouter une eSIM. Scannez le code QR (ou utilisez les informations d\u2019activation), nommez le forfait (par exemple, \u00ab\u00a0FlyData\u00a0\u00bb), puis configurez les donn\u00e9es cellulaires sur l\u2019eSIM FlyData pendant votre voyage. \u00c0 votre arriv\u00e9e, activez la ligne eSIM FlyData et activez l\u2019itin\u00e9rance des donn\u00e9es si votre forfait le requiert.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"fly-act-item\">\r\n      <button class=\"fly-act-q\" aria-expanded=\"false\">\r\n        <span>Guide d'installation et d'activation FlyData eSIM Android<\/span>\r\n        <span class=\"fly-act-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-act-a\">\r\n        <p>\r\n          Sur Android\u00a0: Param\u00e8tres \u2192 R\u00e9seau et Internet \u2192 Cartes SIM (ou R\u00e9seau mobile) \u2192 Ajouter une eSIM. Scannez le code QR et suivez les instructions. Activez les donn\u00e9es mobiles sur l\u2019eSIM FlyData pendant votre voyage. Si les donn\u00e9es ne fonctionnent pas apr\u00e8s l\u2019atterrissage, v\u00e9rifiez que les param\u00e8tres APN correspondent aux instructions fournies.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"fly-act-item\">\r\n      <button class=\"fly-act-q\" aria-expanded=\"false\">\r\n        <span>Qu'est-ce qu'un APN et pourquoi dois-je le configurer sur Android\u00a0?<\/span>\r\n        <span class=\"fly-act-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-act-a\">\r\n        <p>\r\n          L'APN (Nom du point d'acc\u00e8s) indique \u00e0 votre t\u00e9l\u00e9phone comment se connecter aux donn\u00e9es mobiles. Sur certains appareils Android, il est n\u00e9cessaire d'ajouter manuellement l'APN pour un forfait eSIM. Si vos donn\u00e9es ne fonctionnent pas, ajoutez l'APN exactement comme indiqu\u00e9 (m\u00eame orthographe et m\u00eames champs), puis red\u00e9marrez votre t\u00e9l\u00e9phone.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\r\n\r\n<style>\r\n\/* ================= HARD RESET (KILL PINK) ================= *\/\r\n#fly-act-faq,\r\n#fly-act-faq *{\r\n  --e-global-color-accent:#8fd0ff !important;\r\n  --e-global-color-primary:#0b2a4a !important;\r\n  --e-global-color-secondary:#0b2a4a !important;\r\n  -webkit-tap-highlight-color: transparent !important;\r\n}\r\n\r\n\/* ================= BASE ================= *\/\r\n#fly-act-faq{\r\n  background:#ffffff;\r\n  padding: 26px 16px;\r\n  font-family: system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;\r\n}\r\n\r\n.fly-act-wrap{\r\n  max-width: 880px;\r\n  margin: 0 auto;\r\n  display:flex;\r\n  flex-direction:column;\r\n  gap: 12px;\r\n}\r\n\r\n\/* ================= ITEM ================= *\/\r\n.fly-act-item{\r\n  border:1px solid rgba(7,26,58,.12);\r\n  border-radius: 999px;\r\n  background:#ffffff;\r\n  overflow:hidden;\r\n  transition: border-color .18s ease, box-shadow .18s ease;\r\n}\r\n\r\n.fly-act-item:hover{\r\n  border-color: rgba(11,42,74,.55);\r\n  box-shadow: 0 10px 28px rgba(7,26,58,.08);\r\n}\r\n\r\n\/* ================= QUESTION ================= *\/\r\n.fly-act-q{\r\n  width:100%;\r\n  border:0 !important;\r\n  background:#ffffff !important;\r\n  padding: 14px 18px;\r\n  display:flex;\r\n  align-items:center;\r\n  justify-content:space-between;\r\n  cursor:pointer;\r\n  font-size:15px;\r\n  font-weight:800;\r\n  color:#071a33 !important;\r\n  text-align:left;\r\n  outline:none !important;\r\n  box-shadow:none !important;\r\n}\r\n\r\n\/* DARK BLUE HOVER *\/\r\n.fly-act-q:hover,\r\n.fly-act-q:focus{\r\n  background:#0b2a4a !important;\r\n  color:#ffffff !important;\r\n}\r\n\r\n.fly-act-q:hover .fly-act-ic,\r\n.fly-act-q:focus .fly-act-ic{\r\n  color:#8fd0ff !important;\r\n}\r\n\r\n\/* ================= ICON ================= *\/\r\n.fly-act-ic{\r\n  font-size:16px;\r\n  color:#6b7fa8;\r\n  transition: transform .22s ease, color .22s ease;\r\n}\r\n\r\n\/* ================= ANSWER ================= *\/\r\n.fly-act-a{\r\n  max-height:0;\r\n  overflow:hidden;\r\n  transition: max-height .28s ease;\r\n  background:#ffffff;\r\n}\r\n\r\n.fly-act-a p{\r\n  margin:0;\r\n  padding: 0 12px 14px;\r\n  font-weight:500;\r\n  font-size:14px;\r\n  line-height:1.65;\r\n  color: rgba(7,26,58,.78);\r\n}\r\n\r\n\/* OPEN STATE *\/\r\n.fly-act-q[aria-expanded=\"true\"]{\r\n  background:#0b2a4a !important;\r\n  color:#ffffff !important;\r\n}\r\n\r\n.fly-act-q[aria-expanded=\"true\"] .fly-act-ic{\r\n  transform: rotate(180deg);\r\n  color:#8fd0ff !important;\r\n}\r\n\r\n.fly-act-q[aria-expanded=\"true\"] + .fly-act-a{\r\n  max-height: 280px;\r\n}\r\n\r\n\/* MOBILE *\/\r\n@media (max-width:520px){\r\n  .fly-act-q{ font-size:14px; padding: 12px 16px; }\r\n  .fly-act-a p{ padding: 0 16px 12px; }\r\n}\r\n<\/style>\r\n\r\n<script>\r\n\/* ================= ACCORDION ================= *\/\r\ndocument.querySelectorAll('#fly-act-faq .fly-act-q').forEach(btn=>{\r\n  btn.addEventListener('click',()=>{\r\n    const open = btn.getAttribute('aria-expanded') === 'true';\r\n    document\r\n      .querySelectorAll('#fly-act-faq .fly-act-q')\r\n      .forEach(b=>b.setAttribute('aria-expanded','false'));\r\n    btn.setAttribute('aria-expanded', open ? 'false' : 'true');\r\n  });\r\n});\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2571775033\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2571775033\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\"elementor-element elementor-element-1385f9e e-con-full e-flex e-con e-child\" data-id=\"1385f9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cac943a elementor-widget elementor-widget-html\" data-id=\"cac943a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- =========================================================\r\nFLYDATA \u2014 MANAGING ACCOUNT FAQ (NO PINK \/ DARK BLUE)\r\n========================================================= -->\r\n\r\n<section id=\"fly-ma-faq\">\r\n  <div class=\"fly-ma-wrap\">\r\n\r\n    <div class=\"fly-ma-item\">\r\n      <button class=\"fly-ma-q\" aria-expanded=\"false\">\r\n        <span>Puis-je modifier ou annuler mon forfait eSIM\u00a0?<\/span>\r\n        <span class=\"fly-ma-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-ma-a\">\r\n        <p>\r\n          Les modifications ou annulations de forfait d\u00e9pendent du type de forfait et de sa date de d\u00e9but. Pour toute assistance, veuillez contacter le service client en fournissant les d\u00e9tails de votre commande\u00a0; nous vous guiderons parmi les options disponibles.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"fly-ma-item\">\r\n      <button class=\"fly-ma-q\" aria-expanded=\"false\">\r\n        <span>Puis-je acheter plusieurs forfaits\u00a0?<\/span>\r\n        <span class=\"fly-ma-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-ma-a\">\r\n        <p>\r\n          Oui. Vous pouvez acheter plusieurs forfaits (pour diff\u00e9rents pays\/r\u00e9gions ou en guise de sauvegarde). Vous pouvez les installer sur votre appareil et passer de l'un \u00e0 l'autre selon vos besoins.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"fly-ma-item\">\r\n      <button class=\"fly-ma-q\" aria-expanded=\"false\">\r\n        <span>Puis-je ajouter une autre eSIM \u00e0 mon compte ou \u00e0 un deuxi\u00e8me appareil\u00a0?<\/span>\r\n        <span class=\"fly-ma-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-ma-a\">\r\n        <p>\r\n          Dans la plupart des cas, une eSIM est li\u00e9e \u00e0 l'appareil sur lequel elle est install\u00e9e. Si vous souhaitez utiliser un forfait sur un deuxi\u00e8me appareil, vous devrez peut-\u00eatre souscrire un forfait suppl\u00e9mentaire. Contactez l'assistance\u00a0; nous vous indiquerons la meilleure option pour votre situation.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\r\n\r\n<style>\r\n\/* ================= HARD RESET (KILL PINK) ================= *\/\r\n#fly-ma-faq,\r\n#fly-ma-faq *{\r\n  --e-global-color-accent:#8fd0ff !important;\r\n  --e-global-color-primary:#0b2a4a !important;\r\n  --e-global-color-secondary:#0b2a4a !important;\r\n  -webkit-tap-highlight-color: transparent !important;\r\n}\r\n\r\n\/* ================= BASE ================= *\/\r\n#fly-ma-faq{\r\n  background:#ffffff;\r\n  padding: 26px 16px;\r\n  font-family: system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;\r\n}\r\n\r\n.fly-ma-wrap{\r\n  max-width: 880px;\r\n  margin: 0 auto;\r\n  display:flex;\r\n  flex-direction:column;\r\n  gap: 12px;\r\n}\r\n\r\n\/* ================= ITEM ================= *\/\r\n.fly-ma-item{\r\n  border:1px solid rgba(7,26,58,.12);\r\n  border-radius: 999px;\r\n  background:#ffffff;\r\n  overflow:hidden;\r\n  transition: border-color .18s ease, box-shadow .18s ease;\r\n}\r\n\r\n.fly-ma-item:hover{\r\n  border-color: rgba(11,42,74,.55);\r\n  box-shadow: 0 10px 28px rgba(7,26,58,.08);\r\n}\r\n\r\n\/* ================= QUESTION ================= *\/\r\n.fly-ma-q{\r\n  width:100%;\r\n  border:0 !important;\r\n  background:#ffffff !important;\r\n  padding: 14px 18px;\r\n  display:flex;\r\n  align-items:center;\r\n  justify-content:space-between;\r\n  cursor:pointer;\r\n  font-size:15px;\r\n  font-weight:800;\r\n  color:#071a33 !important;\r\n  text-align:left;\r\n  outline:none !important;\r\n  box-shadow:none !important;\r\n}\r\n\r\n\/* DARK BLUE HOVER *\/\r\n.fly-ma-q:hover,\r\n.fly-ma-q:focus{\r\n  background:#0b2a4a !important;\r\n  color:#ffffff !important;\r\n}\r\n\r\n.fly-ma-q:hover .fly-ma-ic,\r\n.fly-ma-q:focus .fly-ma-ic{\r\n  color:#8fd0ff !important;\r\n}\r\n\r\n\/* ================= ICON ================= *\/\r\n.fly-ma-ic{\r\n  font-size:16px;\r\n  color:#6b7fa8;\r\n  transition: transform .22s ease, color .22s ease;\r\n}\r\n\r\n\/* ================= ANSWER ================= *\/\r\n.fly-ma-a{\r\n  max-height:0;\r\n  overflow:hidden;\r\n  transition: max-height .28s ease;\r\n  background:#ffffff;\r\n}\r\n\r\n.fly-ma-a p{\r\n margin:0;\r\n  padding: 0 12px 14px;\r\n  font-weight:500;\r\n  font-size:14px;\r\n  line-height:1.65;\r\n  color: rgba(7,26,58,.78);\r\n}\r\n\r\n\/* OPEN STATE *\/\r\n.fly-ma-q[aria-expanded=\"true\"]{\r\n  background:#0b2a4a !important;\r\n  color:#ffffff !important;\r\n}\r\n\r\n.fly-ma-q[aria-expanded=\"true\"] .fly-ma-ic{\r\n  transform: rotate(180deg);\r\n  color:#8fd0ff !important;\r\n}\r\n\r\n.fly-ma-q[aria-expanded=\"true\"] + .fly-ma-a{\r\n  max-height: 260px;\r\n}\r\n\r\n\/* MOBILE *\/\r\n@media (max-width:520px){\r\n  .fly-ma-q{ font-size:14px; padding: 12px 16px; }\r\n  .fly-ma-a p{ padding: 0 16px 12px; }\r\n}\r\n<\/style>\r\n\r\n<script>\r\n\/* ================= ACCORDION ================= *\/\r\ndocument.querySelectorAll('#fly-ma-faq .fly-ma-q').forEach(btn=>{\r\n  btn.addEventListener('click',()=>{\r\n    const open = btn.getAttribute('aria-expanded') === 'true';\r\n    document\r\n      .querySelectorAll('#fly-ma-faq .fly-ma-q')\r\n      .forEach(b=>b.setAttribute('aria-expanded','false'));\r\n    btn.setAttribute('aria-expanded', open ? 'false' : 'true');\r\n  });\r\n});\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2571775034\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2571775034\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\"elementor-element elementor-element-35528f4 e-flex e-con-boxed e-con e-child\" data-id=\"35528f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25f9df4 elementor-widget elementor-widget-html\" data-id=\"25f9df4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- =========================================================\r\nFLYDATA \u2014 TROUBLESHsuggest\/FAQ (NO PINK \/ DARK BLUE)\r\n========================================================= -->\r\n\r\n<section id=\"fly-tr-faq\">\r\n  <div class=\"fly-tr-wrap\">\r\n\r\n    <div class=\"fly-tr-item\">\r\n      <button class=\"fly-tr-q\" aria-expanded=\"false\">\r\n        <span>Pourquoi mes donn\u00e9es ne fonctionnent-elles pas ?<\/span>\r\n        <span class=\"fly-tr-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-tr-a\">\r\n        <p>\r\n          Assurez-vous que la ligne eSIM est activ\u00e9e, que les donn\u00e9es mobiles sont activ\u00e9es et que l'itin\u00e9rance des donn\u00e9es est activ\u00e9e pour l'eSIM. Red\u00e9marrez votre t\u00e9l\u00e9phone et essayez de s\u00e9lectionner le r\u00e9seau manuellement. Si le probl\u00e8me persiste, v\u00e9rifiez les param\u00e8tres APN (le cas \u00e9ch\u00e9ant) ou contactez l'assistance en indiquant votre num\u00e9ro de commande.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"fly-tr-item\">\r\n      <button class=\"fly-tr-q\" aria-expanded=\"false\">\r\n        <span>Comment obtenir un remboursement ?<\/span>\r\n        <span class=\"fly-tr-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-tr-a\">\r\n        <p>\r\n          L'\u00e9ligibilit\u00e9 au remboursement d\u00e9pend du forfait choisi et de son activation\/utilisation. Contactez le service client en fournissant les d\u00e9tails de votre commande et une br\u00e8ve explication\u00a0; nous examinerons votre demande.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"fly-tr-item\">\r\n      <button class=\"fly-tr-q\" aria-expanded=\"false\">\r\n        <span>Comment r\u00e9soudre les probl\u00e8mes de couverture ou de r\u00e9ception ?<\/span>\r\n        <span class=\"fly-tr-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-tr-a\">\r\n        <p>\r\n          Essayez de vous d\u00e9placer dans un endroit d\u00e9gag\u00e9, activez\/d\u00e9sactivez le mode Avion et red\u00e9marrez votre appareil. Si n\u00e9cessaire, passez la s\u00e9lection du r\u00e9seau en mode manuel et choisissez un autre op\u00e9rateur compatible. V\u00e9rifiez \u00e9galement que la bonne eSIM est bien configur\u00e9e comme ligne de donn\u00e9es.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"fly-tr-item\">\r\n      <button class=\"fly-tr-q\" aria-expanded=\"false\">\r\n        <span>Mon t\u00e9l\u00e9phone a \u00e9t\u00e9 vol\u00e9 ou perdu.<\/span>\r\n        <span class=\"fly-tr-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-tr-a\">\r\n        <p>\r\n          Contactez l'assistance au plus vite en fournissant les informations relatives \u00e0 votre commande. Nous vous indiquerons la marche \u00e0 suivre. Si votre appareil le permet, utilisez \u00ab\u00a0Localiser\u00a0\u00bb (iPhone) ou \u00ab\u00a0Localiser mon appareil\u00a0\u00bb (Android) pour s\u00e9curiser votre compte.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"fly-tr-item\">\r\n      <button class=\"fly-tr-q\" aria-expanded=\"false\">\r\n        <span>J'ai un probl\u00e8me de paiement<\/span>\r\n        <span class=\"fly-tr-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-tr-a\">\r\n        <p>\r\n          Veuillez d'abord v\u00e9rifier vos informations de facturation, puis r\u00e9essayer avec une autre carte ou un autre moyen de paiement. Si vous avez \u00e9t\u00e9 d\u00e9bit\u00e9(e) mais n'avez pas re\u00e7u de confirmation, veuillez contacter l'assistance en fournissant les d\u00e9tails de la transaction afin que nous puissions la v\u00e9rifier.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\r\n\r\n<style>\r\n\/* ================= HARD RESET (KILL PINK) ================= *\/\r\n#fly-tr-faq,\r\n#fly-tr-faq *{\r\n  --e-global-color-accent:#8fd0ff !important;\r\n  --e-global-color-primary:#0b2a4a !important;\r\n  --e-global-color-secondary:#0b2a4a !important;\r\n  -webkit-tap-highlight-color: transparent !important;\r\n}\r\n\r\n\/* ================= BASE ================= *\/\r\n#fly-tr-faq{\r\n  background:#ffffff;\r\n  padding: 26px 16px;\r\n  font-family: system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;\r\n}\r\n\r\n.fly-tr-wrap{\r\n  max-width: 880px;\r\n  margin: 0 auto;\r\n  display:flex;\r\n  flex-direction:column;\r\n  gap: 12px;\r\n}\r\n\r\n\/* ================= ITEM ================= *\/\r\n.fly-tr-item{\r\n  border:1px solid rgba(7,26,58,.12);\r\n  border-radius: 999px;\r\n  background:#ffffff;\r\n  overflow:hidden;\r\n  transition: border-color .18s ease, box-shadow .18s ease;\r\n}\r\n\r\n.fly-tr-item:hover{\r\n  border-color: rgba(11,42,74,.55);\r\n  box-shadow: 0 10px 28px rgba(7,26,58,.08);\r\n}\r\n\r\n\/* ================= QUESTION ================= *\/\r\n.fly-tr-q{\r\n  width:100%;\r\n  border:0 !important;\r\n  background:#ffffff !important;\r\n  padding: 14px 18px;\r\n  display:flex;\r\n  align-items:center;\r\n  justify-content:space-between;\r\n  cursor:pointer;\r\n  font-size:15px;\r\n  font-weight:800;\r\n  color:#071a33 !important;\r\n  text-align:left;\r\n  outline:none !important;\r\n  box-shadow:none !important;\r\n}\r\n\r\n\/* DARK BLUE HOVER *\/\r\n.fly-tr-q:hover,\r\n.fly-tr-q:focus{\r\n  background:#0b2a4a !important;\r\n  color:#ffffff !important;\r\n}\r\n\r\n.fly-tr-q:hover .fly-tr-ic,\r\n.fly-tr-q:focus .fly-tr-ic{\r\n  color:#8fd0ff !important;\r\n}\r\n\r\n\/* ================= ICON ================= *\/\r\n.fly-tr-ic{\r\n  font-size:16px;\r\n  color:#6b7fa8;\r\n  transition: transform .22s ease, color .22s ease;\r\n}\r\n\r\n\/* ================= ANSWER ================= *\/\r\n.fly-tr-a{\r\n  max-height:0;\r\n  overflow:hidden;\r\n  transition: max-height .28s ease;\r\n  background:#ffffff;\r\n}\r\n\r\n.fly-tr-a p{\r\n  margin:0;\r\n  padding: 0 12px 14px;\r\n  font-weight:500;\r\n  font-size:14px;\r\n  line-height:1.65;\r\n  color: rgba(7,26,58,.78);\r\n}\r\n\r\n\/* OPEN STATE *\/\r\n.fly-tr-q[aria-expanded=\"true\"]{\r\n  background:#0b2a4a !important;\r\n  color:#ffffff !important;\r\n}\r\n\r\n.fly-tr-q[aria-expanded=\"true\"] .fly-tr-ic{\r\n  transform: rotate(180deg);\r\n  color:#8fd0ff !important;\r\n}\r\n\r\n.fly-tr-q[aria-expanded=\"true\"] + .fly-tr-a{\r\n  max-height: 280px;\r\n}\r\n\r\n\/* MOBILE *\/\r\n@media (max-width:520px){\r\n  .fly-tr-q{ font-size:14px; padding: 12px 16px; }\r\n  .fly-tr-a p{ padding: 0 16px 12px; }\r\n}\r\n<\/style>\r\n\r\n<script>\r\n\/* ================= ACCORDION ================= *\/\r\ndocument.querySelectorAll('#fly-tr-faq .fly-tr-q').forEach(btn=>{\r\n  btn.addEventListener('click',()=>{\r\n    const open = btn.getAttribute('aria-expanded') === 'true';\r\n    document\r\n      .querySelectorAll('#fly-tr-faq .fly-tr-q')\r\n      .forEach(b=>b.setAttribute('aria-expanded','false'));\r\n    btn.setAttribute('aria-expanded', open ? 'false' : 'true');\r\n  });\r\n});\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2571775035\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2571775035\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\"elementor-element elementor-element-2ed4f28 e-flex e-con-boxed e-con e-child\" data-id=\"2ed4f28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbb6a93 elementor-widget elementor-widget-html\" data-id=\"fbb6a93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- =========================================================\r\nFLYDATA \u2014 USING & MANAGING eSIMs (NO PINK \/ DARK BLUE)\r\nWhite background + dark-blue hover\/open like Orbit help page\r\n========================================================= -->\r\n\r\n<section id=\"fly-esim-faq\">\r\n  <div class=\"fly-esim-wrap\">\r\n\r\n    <div class=\"fly-esim-item\">\r\n      <button class=\"fly-esim-q\" aria-expanded=\"false\">\r\n        <span>Puis-je utiliser un point d'acc\u00e8s personnel avec mon eSIM\u00a0?<\/span>\r\n        <span class=\"fly-esim-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-esim-a\">\r\n        <p>\r\n          Dans la plupart des cas, oui. La disponibilit\u00e9 du partage de connexion d\u00e9pend de votre forfait et du r\u00e9seau \u00e0 destination. Si le partage de connexion est pris en charge, activez le partage de connexion personnel (iPhone) ou le partage de connexion et le partage de connexion (Android) en configurant votre eSIM comme ligne de donn\u00e9es mobiles.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"fly-esim-item\">\r\n      <button class=\"fly-esim-q\" aria-expanded=\"false\">\r\n        <span>Que se passe-t-il si je n'ai plus de donn\u00e9es ?<\/span>\r\n        <span class=\"fly-esim-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-esim-a\">\r\n        <p>\r\n          Une fois votre forfait de donn\u00e9es \u00e9puis\u00e9, l'acc\u00e8s aux donn\u00e9es peut \u00eatre interrompu ou ralenti selon votre forfait. Vous pouvez acheter un forfait suppl\u00e9mentaire (si disponible) ou souscrire un nouveau forfait pour continuer \u00e0 utiliser vos donn\u00e9es.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"fly-esim-item\">\r\n      <button class=\"fly-esim-q\" aria-expanded=\"false\">\r\n        <span>Comment transf\u00e9rer mon forfait sur un nouveau t\u00e9l\u00e9phone\u00a0?<\/span>\r\n        <span class=\"fly-esim-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-esim-a\">\r\n        <p>\r\n          Les transferts d\u00e9pendent des conditions de votre forfait eSIM et de votre appareil. Certaines eSIM ne peuvent pas \u00eatre d\u00e9plac\u00e9es une fois install\u00e9es. Si le transfert est possible, retirez l'eSIM de votre ancien t\u00e9l\u00e9phone, puis installez-la sur le nouveau \u00e0 l'aide du code QR fourni ou en suivant les instructions d'installation dans l'application.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"fly-esim-item\">\r\n      <button class=\"fly-esim-q\" aria-expanded=\"false\">\r\n        <span>Quels r\u00e9seaux sont disponibles avec mon forfait ?<\/span>\r\n        <span class=\"fly-esim-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-esim-a\">\r\n        <p>\r\n          Votre forfait vous permet de vous connecter aux r\u00e9seaux partenaires compatibles \u00e0 votre destination. Pour consulter ou changer de r\u00e9seau, acc\u00e9dez aux param\u00e8tres de donn\u00e9es mobiles de votre t\u00e9l\u00e9phone et s\u00e9lectionnez \u00ab\u00a0Manuel\u00a0\u00bb pour afficher les op\u00e9rateurs disponibles.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"fly-esim-item\">\r\n      <button class=\"fly-esim-q\" aria-expanded=\"false\">\r\n        <span>Comment supprimer mon eSIM de voyage ou mon compte\u00a0?<\/span>\r\n        <span class=\"fly-esim-ic\">\u2304<\/span>\r\n      <\/button>\r\n      <div class=\"fly-esim-a\">\r\n        <p>\r\n          Pour supprimer une eSIM, ouvrez les param\u00e8tres Donn\u00e9es cellulaires de votre t\u00e9l\u00e9phone, s\u00e9lectionnez le forfait eSIM, puis choisissez \u00ab\u00a0Supprimer l'eSIM\u00a0\u00bb (le libell\u00e9 peut varier selon l'appareil). Pour supprimer un compte, contactez l'assistance afin que nous puissions vous aider en toute s\u00e9curit\u00e9.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\r\n\r\n<style>\r\n\/* ================= HARD RESET (KILL PINK) ================= *\/\r\n#fly-esim-faq,\r\n#fly-esim-faq *{\r\n  --e-global-color-accent:#8fd0ff !important;\r\n  --e-global-color-primary:#0b2a4a !important;\r\n  --e-global-color-secondary:#0b2a4a !important;\r\n  -webkit-tap-highlight-color: transparent !important;\r\n}\r\n\r\n\/* ================= BASE ================= *\/\r\n#fly-esim-faq{\r\n  background:#ffffff;\r\n  padding: 26px 16px;\r\n  font-family: system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;\r\n}\r\n\r\n.fly-esim-wrap{\r\n  max-width: 880px;\r\n  margin: 0 auto;\r\n  display:flex;\r\n  flex-direction:column;\r\n  gap: 12px;\r\n}\r\n\r\n\/* ================= ITEM ================= *\/\r\n.fly-esim-item{\r\n  border:1px solid rgba(7,26,58,.12);\r\n  border-radius: 999px;\r\n  background:#ffffff;\r\n  overflow:hidden;\r\n  transition: border-color .18s ease, box-shadow .18s ease;\r\n}\r\n.fly-esim-item:hover{\r\n  border-color: rgba(11,42,74,.55);\r\n  box-shadow: 0 10px 28px rgba(7,26,58,.08);\r\n}\r\n\r\n\/* ================= QUESTION ================= *\/\r\n.fly-esim-q{\r\n  width:100%;\r\n  border:0 !important;\r\n  background:#ffffff !important;\r\n  padding: 14px 18px;\r\n  display:flex;\r\n  align-items:center;\r\n  justify-content:space-between;\r\n  cursor:pointer;\r\n  font-size:15px;\r\n  font-weight:800;\r\n  color:#071a33 !important;\r\n  text-align:left;\r\n  outline:none !important;\r\n  box-shadow:none !important;\r\n}\r\n\r\n\/* DARK BLUE HOVER + FOCUS *\/\r\n.fly-esim-q:hover,\r\n.fly-esim-q:focus{\r\n  background:#0b2a4a !important;\r\n  color:#ffffff !important;\r\n}\r\n.fly-esim-q:hover .fly-esim-ic,\r\n.fly-esim-q:focus .fly-esim-ic{\r\n  color:#8fd0ff !important;\r\n}\r\n\r\n\/* ================= ICON ================= *\/\r\n.fly-esim-ic{\r\n  font-size:16px;\r\n  color:#6b7fa8;\r\n  transition: transform .22s ease, color .22s ease;\r\n}\r\n\r\n\/* ================= ANSWER ================= *\/\r\n.fly-esim-a{\r\n  max-height:0;\r\n  overflow:hidden;\r\n  transition: max-height .28s ease;\r\n  background:#ffffff;\r\n}\r\n.fly-esim-a p{\r\n  margin:0;\r\n  padding: 0 12px 14px;\r\n  font-weight:500;\r\n  font-size:14px;\r\n  line-height:1.65;\r\n  color: rgba(7,26,58,.78);\r\n}\r\n\r\n\/* OPEN STATE *\/\r\n.fly-esim-q[aria-expanded=\"true\"]{\r\n  background:#0b2a4a !important;\r\n  color:#ffffff !important;\r\n}\r\n.fly-esim-q[aria-expanded=\"true\"] .fly-esim-ic{\r\n  transform: rotate(180deg);\r\n  color:#8fd0ff !important;\r\n}\r\n.fly-esim-q[aria-expanded=\"true\"] + .fly-esim-a{\r\n  max-height: 320px;\r\n}\r\n\r\n\/* MOBILE *\/\r\n@media (max-width:520px){\r\n  .fly-esim-q{ font-size:14px; padding: 12px 16px; }\r\n  .fly-esim-a p{ padding: 0 16px 12px; }\r\n}\r\n<\/style>\r\n\r\n<script>\r\n\/* ================= ACCORDION (one open at a time) ================= *\/\r\ndocument.querySelectorAll('#fly-esim-faq .fly-esim-q').forEach(btn=>{\r\n  btn.addEventListener('click',()=>{\r\n    const open = btn.getAttribute('aria-expanded') === 'true';\r\n    document\r\n      .querySelectorAll('#fly-esim-faq .fly-esim-q')\r\n      .forEach(b=>b.setAttribute('aria-expanded','false'));\r\n    btn.setAttribute('aria-expanded', open ? 'false' : 'true');\r\n  });\r\n});\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-331fa2f e-con-full e-flex e-con e-parent\" data-id=\"331fa2f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88da492 elementor-widget elementor-widget-html\" data-id=\"88da492\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- =========================================================\r\nFLYDATA \u2014 HELP: TOP QUESTIONS (2 TABS + ACCORDION)\r\n\u2705 Baby-blue background\r\n\u2705 2 tabs: Joining \/ Activating\r\n\u2705 Each tab has its own Q&A accordions\r\n\u2705 No pink hover (Elementor-safe)\r\n\u2705 Copy\/paste into Elementor HTML widget\r\n========================================================= -->\r\n\r\n<section class=\"fly-hq\" aria-label=\"Questions les plus fr\u00e9quentes\">\r\n  <div class=\"fly-hq__wrap\">\r\n\r\n    <!-- Card -->\r\n    <div class=\"fly-hq__card\">\r\n\r\n      <!-- (Optional) Title -->\r\n      <div class=\"fly-hq__title\">Questions les plus fr\u00e9quentes<\/div>\r\n\r\n      <!-- Tabs -->\r\n      <div class=\"fly-hq__tabs\" role=\"tablist\" aria-label=\"Onglets d&#039;aide\">\r\n        <button class=\"fly-hq__tab is-active\" type=\"button\" role=\"tab\" aria-selected=\"true\" data-tab=\"joining\">\r\n          Adh\u00e9sion\r\n        <\/button>\r\n        <button class=\"fly-hq__tab\" type=\"button\" role=\"tab\" aria-selected=\"false\" data-tab=\"activating\">\r\n          Activation\r\n        <\/button>\r\n      <\/div>\r\n\r\n      <!-- PANES -->\r\n      <div class=\"fly-hq__panes\">\r\n\r\n        <!-- JOINING -->\r\n        <div class=\"fly-hq__pane is-active\" data-pane=\"joining\" role=\"tabpanel\">\r\n          <div class=\"fly-hq__list\">\r\n\r\n            <div class=\"fly-hq__item\">\r\n              <button class=\"fly-hq__q\" type=\"button\" aria-expanded=\"false\">\r\n                <span>Qu'est-ce qu'une eSIM et comment fonctionne-t-elle\u00a0?<\/span>\r\n                <span class=\"fly-hq__chev\" aria-hidden=\"true\">\u25be<\/span>\r\n              <\/button>\r\n              <div class=\"fly-hq__a\">\r\n                <p>\r\n                  Une eSIM est une carte SIM num\u00e9rique int\u00e9gr\u00e9e \u00e0 votre t\u00e9l\u00e9phone. Au lieu d'ins\u00e9rer une carte SIM physique, vous activez votre forfait mobile en scannant un code QR ou en utilisant un lien d'activation.\r\n                <\/p>\r\n              <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"fly-hq__item\">\r\n              <button class=\"fly-hq__q\" type=\"button\" aria-expanded=\"false\">\r\n                <span>Comment savoir si mon t\u00e9l\u00e9phone est compatible eSIM\u00a0?<\/span>\r\n                <span class=\"fly-hq__chev\" aria-hidden=\"true\">\u25be<\/span>\r\n              <\/button>\r\n              <div class=\"fly-hq__a\">\r\n                <p>\r\n                  La plupart des iPhone r\u00e9cents et de nombreux appareils Android sont compatibles avec l'eSIM. Consultez les param\u00e8tres de votre appareil pour trouver l'option \u00ab\u00a0Ajouter une eSIM \/ Ajouter un forfait cellulaire\u00a0\u00bb, ou v\u00e9rifiez les sp\u00e9cifications officielles de votre mod\u00e8le de t\u00e9l\u00e9phone.\r\n                <\/p>\r\n              <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"fly-hq__item\">\r\n              <button class=\"fly-hq__q\" type=\"button\" aria-expanded=\"false\">\r\n                <span>Comment installer une eSIM ?<\/span>\r\n                <span class=\"fly-hq__chev\" aria-hidden=\"true\">\u25be<\/span>\r\n              <\/button>\r\n              <div class=\"fly-hq__a\">\r\n                <p>\r\n                  Apr\u00e8s votre achat, vous recevrez un code QR. Ouvrez les param\u00e8tres de votre t\u00e9l\u00e9phone, s\u00e9lectionnez \u00ab\u00a0Ajouter une eSIM\u00a0\u00bb, scannez le code QR, puis suivez les instructions pour terminer l'installation.\r\n                <\/p>\r\n              <\/div>\r\n            <\/div>\r\n\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- ACTIVATING -->\r\n        <div class=\"fly-hq__pane\" data-pane=\"activating\" role=\"tabpanel\">\r\n          <div class=\"fly-hq__list\">\r\n\r\n            <div class=\"fly-hq__item\">\r\n              <button class=\"fly-hq__q\" type=\"button\" aria-expanded=\"false\">\r\n                <span>Comment commencer mon plan ?<\/span>\r\n                <span class=\"fly-hq__chev\" aria-hidden=\"true\">\u25be<\/span>\r\n              <\/button>\r\n              <div class=\"fly-hq__a\">\r\n                <p>\r\n                  Votre forfait commence lorsque l'eSIM se connecte \u00e0 un r\u00e9seau compatible (g\u00e9n\u00e9ralement \u00e0 votre destination). Assurez-vous que la ligne eSIM est activ\u00e9e et que les donn\u00e9es mobiles sont activ\u00e9es pour l'eSIM.\r\n                <\/p>\r\n              <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"fly-hq__item\">\r\n              <button class=\"fly-hq__q\" type=\"button\" aria-expanded=\"false\">\r\n                <span>Que se passe-t-il si je n'ai plus de donn\u00e9es ?<\/span>\r\n                <span class=\"fly-hq__chev\" aria-hidden=\"true\">\u25be<\/span>\r\n              <\/button>\r\n              <div class=\"fly-hq__a\">\r\n                <p>\r\n                  Vous pouvez acheter une recharge ou un nouveau forfait (selon votre type de forfait). Une fois ajout\u00e9es, vos donn\u00e9es seront disponibles imm\u00e9diatement ou apr\u00e8s une br\u00e8ve actualisation.\r\n                <\/p>\r\n              <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"fly-hq__item\">\r\n              <button class=\"fly-hq__q\" type=\"button\" aria-expanded=\"false\">\r\n                <span>Quels r\u00e9seaux sont disponibles avec mon forfait ?<\/span>\r\n                <span class=\"fly-hq__chev\" aria-hidden=\"true\">\u25be<\/span>\r\n              <\/button>\r\n              <div class=\"fly-hq__a\">\r\n                <p>\r\n                  Chaque destination prend en charge des r\u00e9seaux partenaires sp\u00e9cifiques. Vous vous connecterez automatiquement au meilleur r\u00e9seau disponible, ou vous pouvez le choisir manuellement dans les param\u00e8tres de votre r\u00e9seau cellulaire.\r\n                <\/p>\r\n              <\/div>\r\n            <\/div>\r\n\r\n          <\/div>\r\n        <\/div>\r\n\r\n      <\/div><!-- \/panes -->\r\n\r\n    <\/div><!-- \/card -->\r\n  <\/div>\r\n<\/section>\r\n\r\n<style>\r\n\/* =============================\r\nTHEME (FlyData blue only)\r\n============================= *\/\r\n.fly-hq{\r\n  --ink:#071a33;\r\n  --muted:rgba(7,26,51,.70);\r\n  --line:rgba(7,26,51,.12);\r\n  --sky:#8fd0ff;\r\n  --sky2:#4da3ff;\r\n  --baby:#EAF7FF;\r\n  --card:#ffffff;\r\n  --shadow:0 18px 55px rgba(7,26,51,.10);\r\n  --shadow2:0 10px 26px rgba(7,26,51,.08);\r\n  --r:22px;\r\n\r\n  background: var(--baby);\r\n  padding: 56px 20px;\r\n  font-family: system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;\r\n\r\n  \/* Elementor safety *\/\r\n  --e-global-color-accent: var(--sky) !important;\r\n}\r\n\r\n.fly-hq__wrap{\r\n  max-width: 980px;\r\n  margin: 0 auto;\r\n}\r\n\r\n\/* Card *\/\r\n.fly-hq__card{\r\n  background: var(--card);\r\n  border: 1px solid rgba(7,26,51,.18);\r\n  border-radius: var(--r);\r\n  box-shadow: var(--shadow);\r\n  padding: 26px 24px 18px;\r\n}\r\n\r\n\/* Title *\/\r\n.fly-hq__title{\r\n  font-size: 22px;\r\n  font-weight: 950;\r\n  color: var(--ink);\r\n  margin: 0 0 14px;\r\n}\r\n\r\n\/* Tabs *\/\r\n.fly-hq__tabs{\r\n  display:flex;\r\n  gap: 8px;\r\n  padding: 6px;\r\n  border-radius: 999px;\r\n  background: rgba(143,208,255,.18);\r\n  border: 1px solid rgba(143,208,255,.28);\r\n  width: fit-content;\r\n  margin-bottom: 16px;\r\n}\r\n\r\n.fly-hq__tab{\r\n  border: 0 !important;\r\n  outline: 0 !important;\r\n  cursor: pointer;\r\n  border-radius: 999px;\r\n  padding: 10px 18px;\r\n  font-size: 13px;\r\n  font-weight: 950;\r\n  color: rgba(7,26,51,.78) !important;\r\n  background: transparent !important;\r\n  box-shadow: none !important;\r\n  -webkit-tap-highlight-color: transparent !important;\r\n}\r\n\r\n.fly-hq__tab:hover{\r\n  background: rgba(143,208,255,.16) !important;\r\n  color: var(--ink) !important;\r\n}\r\n\r\n.fly-hq__tab.is-active,\r\n.fly-hq__tab[aria-selected=\"true\"]{\r\n  background: linear-gradient(180deg, #eaf7ff, #bfe6ff) !important;\r\n  box-shadow: 0 12px 26px rgba(143,208,255,.22) !important;\r\n  color: var(--ink) !important;\r\n}\r\n\r\n\/* Panes *\/\r\n.fly-hq__pane{ display:none; }\r\n.fly-hq__pane.is-active{ display:block; }\r\n\r\n\/* Accordion list *\/\r\n.fly-hq__list{\r\n  display:flex;\r\n  flex-direction:column;\r\n  gap: 12px;\r\n}\r\n\r\n\/* Accordion item *\/\r\n.fly-hq__item{\r\n  background: rgba(7,26,51,.03);\r\n  border: 1px solid rgba(7,26,51,.10);\r\n  border-radius: 999px;\r\n  overflow:hidden;\r\n}\r\n\r\n\/* Question *\/\r\n.fly-hq__q{\r\n  width:100%;\r\n  border:0 !important;\r\n  background: transparent !important;\r\n  padding: 16px 18px;\r\n  display:flex;\r\n  align-items:center;\r\n  justify-content:space-between;\r\n  gap: 12px;\r\n  cursor:pointer;\r\n  font-size: 15px;\r\n  font-weight: 950;\r\n  color: var(--ink) !important;\r\n  text-align:left;\r\n\r\n  outline: none !important;\r\n  box-shadow: none !important;\r\n  -webkit-tap-highlight-color: transparent !important;\r\n}\r\n\r\n.fly-hq__q:hover{\r\n  background: rgba(143,208,255,.16) !important; \/* blue hover only *\/\r\n}\r\n\r\n.fly-hq__chev{\r\n  color: rgba(7,26,51,.55);\r\n  transition: transform .18s ease, color .18s ease;\r\n}\r\n\r\n\/* Answer *\/\r\n.fly-hq__a{\r\n  max-height: 0;\r\n  overflow:hidden;\r\n  transition: max-height .26s ease;\r\n}\r\n.fly-hq__a p{\r\n  margin:0;\r\n  padding: 0 12px 14px;\r\n  font-weight:500;\r\n  font-size:14px;\r\n  line-height:1.65;\r\n  color: rgba(7,26,58,.78);\r\n}\r\n\r\n\/* Open state *\/\r\n.fly-hq__q[aria-expanded=\"true\"] .fly-hq__chev{\r\n  transform: rotate(180deg);\r\n  color: rgba(7,26,51,.75);\r\n}\r\n.fly-hq__q[aria-expanded=\"true\"] + .fly-hq__a{\r\n  max-height: 240px;\r\n}\r\n\r\n\/* Focus ring (blue only) *\/\r\n.fly-hq__tab:focus-visible,\r\n.fly-hq__q:focus-visible{\r\n  outline: 2px solid rgba(143,208,255,.75) !important;\r\n  outline-offset: 2px !important;\r\n}\r\n\r\n\/* HARD: kill theme pink link states inside *\/\r\n.fly-hq a:hover,\r\n.fly-hq a:focus,\r\n.fly-hq a:active,\r\n.fly-hq button:hover,\r\n.fly-hq button:focus,\r\n.fly-hq button:active{\r\n  color: inherit !important;\r\n}\r\n\r\n\/* Responsive *\/\r\n@media (max-width: 640px){\r\n  .fly-hq__card{ padding: 22px 16px 14px; }\r\n  .fly-hq__q{ font-size: 14px; padding: 14px 14px; }\r\n  .fly-hq__a p{ padding: 0 14px 14px; }\r\n}\r\n<\/style>\r\n\r\n<script>\r\n\/* Tabs + Accordion (safe in Elementor) *\/\r\n(() => {\r\n  const root = document.querySelector('.fly-hq');\r\n  if(!root) return;\r\n\r\n  \/\/ Tabs\r\n  const tabs  = root.querySelectorAll('.fly-hq__tab');\r\n  const panes = root.querySelectorAll('.fly-hq__pane');\r\n\r\n  function setTab(name){\r\n    tabs.forEach(t=>{\r\n      const active = t.dataset.tab === name;\r\n      t.classList.toggle('is-active', active);\r\n      t.setAttribute('aria-selected', active ? 'true' : 'false');\r\n    });\r\n    panes.forEach(p=>{\r\n      p.classList.toggle('is-active', p.dataset.pane === name);\r\n    });\r\n    \/\/ close accordions when switching\r\n    root.querySelectorAll('.fly-hq__q').forEach(b=>b.setAttribute('aria-expanded','false'));\r\n  }\r\n\r\n  tabs.forEach(t=>t.addEventListener('click', ()=> setTab(t.dataset.tab)));\r\n\r\n  \/\/ Accordion: one open at a time (per active tab)\r\n  root.querySelectorAll('.fly-hq__q').forEach(btn=>{\r\n    btn.addEventListener('click', ()=>{\r\n      const pane = btn.closest('.fly-hq__pane');\r\n      const all  = pane.querySelectorAll('.fly-hq__q');\r\n      const isOpen = btn.getAttribute('aria-expanded') === 'true';\r\n      all.forEach(b=>b.setAttribute('aria-expanded','false'));\r\n      btn.setAttribute('aria-expanded', isOpen ? 'false' : 'true');\r\n    });\r\n  });\r\n})();\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Need assistance? We\u2019re here to help! Browse our categories, find quick answers, or connect with us via live chat. We\u2019re here to make your experience smooth. Getting Started Help Activating Managing Account Troubleshooting Using &amp; Managing eSIMs What is an eSIM, and how does it work? \u2304 An eSIM is a digital SIM that allows [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-217","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/flydataapp.com\/fr\/wp-json\/wp\/v2\/pages\/217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flydataapp.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flydataapp.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flydataapp.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flydataapp.com\/fr\/wp-json\/wp\/v2\/comments?post=217"}],"version-history":[{"count":52,"href":"https:\/\/flydataapp.com\/fr\/wp-json\/wp\/v2\/pages\/217\/revisions"}],"predecessor-version":[{"id":1515,"href":"https:\/\/flydataapp.com\/fr\/wp-json\/wp\/v2\/pages\/217\/revisions\/1515"}],"wp:attachment":[{"href":"https:\/\/flydataapp.com\/fr\/wp-json\/wp\/v2\/media?parent=217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}