 {"id":1530,"date":"2026-05-04T15:37:19","date_gmt":"2026-05-04T15:37:19","guid":{"rendered":"https:\/\/flydataapp.com\/?page_id=1530"},"modified":"2026-05-25T16:47:31","modified_gmt":"2026-05-25T16:47:31","slug":"refunds","status":"publish","type":"page","link":"https:\/\/flydataapp.com\/it\/refunds\/","title":{"rendered":"refunds"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1530\" class=\"elementor elementor-1530\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5704dc0 e-con-full e-flex e-con e-parent\" data-id=\"5704dc0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34dda46 elementor-widget elementor-widget-html\" data-id=\"34dda46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!DOCTYPE html>\r\n<html lang=\"en\">\r\n<head>\r\n<meta charset=\"UTF-8\"\/>\r\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\"\/>\r\n<title>FlyData eSIM Refund Policy<\/title>\r\n<style>\r\n  :root {\r\n    --fly-ink: #071A3A;\r\n    --fly-sky: #5bb8f5;\r\n    --fly-blue: #1a73e8;\r\n    --fly-muted: rgba(7,26,58,0.55);\r\n    --fly-border: rgba(7,26,58,0.10);\r\n    --fly-soft: rgba(7,26,58,0.06);\r\n  }\r\n\r\n  * { margin: 0; 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color: var(--fly-ink); transform: scale(1.03); }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<section class=\"hero\">\r\n  <h1>Refund &amp; <span>Cancellation Policy<\/span><\/h1>\r\n  <p>We want you to travel connected with confidence. Please read our refund policy before purchasing.<\/p>\r\n  <div class=\"updated\">Last updated: May 2026<\/div>\r\n<\/section>\r\n\r\n<div class=\"alert-wrap\">\r\n  <div class=\"alert-box\">\r\n    <div class=\"alert-icon\">\u26a1<\/div>\r\n    <div class=\"alert-text\"><strong>Digital Product \u2014 Instant Delivery.<\/strong> FlyData eSIM plans are prepaid digital services delivered electronically, and delivery may begin immediately after purchase. Refund requests are reviewed in line with applicable consumer protection laws and Paddle's buyer terms and refund policies.<\/div>\r\n  <\/div>\r\n<\/div>\r\n\r\n<section class=\"content\">\r\n\r\n  <div class=\"policy-block\">\r\n    <div class=\"block-num\">Section 01<\/div>\r\n    <div class=\"block-title\">General Refund Policy<\/div>\r\n    <div class=\"block-text\">\r\n      FlyData eSIM plans are <strong>prepaid digital services<\/strong> delivered electronically. By purchasing an eSIM plan, you acknowledge that delivery of the service may begin immediately after purchase.\r\n      <ul class=\"block-list\">\r\n        <li>Refund requests are reviewed in accordance with applicable consumer protection laws and Paddle's buyer terms and refund policies.<\/li>\r\n        <li>Refunds may be granted where the service was not delivered as described, could not be activated due to a verified technical issue, or where required by applicable law.<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"policy-block\">\r\n    <div class=\"block-num\">Section 02<\/div>\r\n    <div class=\"block-title\">Eligible Refund Situations<\/div>\r\n    <div class=\"block-text\">\r\n      You may be eligible for a refund in the following situations:\r\n      <ul class=\"block-list\">\r\n        <li>You were charged multiple times for the same order.<\/li>\r\n        <li>Your eSIM activation details were not delivered.<\/li>\r\n        <li>The eSIM cannot be activated due to a confirmed technical issue attributable to FlyData.<\/li>\r\n        <li>You received a different plan from the one purchased.<\/li>\r\n        <li>The purchased service was materially different from what was advertised.<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"policy-block\">\r\n    <div class=\"block-num\">Section 03<\/div>\r\n    <div class=\"block-title\">Situations Where Refunds May Be Declined<\/div>\r\n    <div class=\"block-text\">\r\n      Refund requests may be declined in the following situations:\r\n      <ul class=\"block-list\">\r\n        <li>Your device is not eSIM compatible.<\/li>\r\n        <li>Incorrect information was provided during checkout, including an invalid email address.<\/li>\r\n        <li>Network quality, coverage, or speed limitations are caused by local carriers or conditions outside FlyData's control.<\/li>\r\n        <li>The eSIM has already been substantially used or consumed.<\/li>\r\n        <li>The issue results from misuse, accidental deletion, or unauthorized modification of the eSIM profile.<\/li>\r\n        <li>The refund request is fraudulent, abusive, or made in bad faith.<\/li>\r\n      <\/ul>\r\n      <br\/>Nothing in this policy limits any rights you may have under applicable consumer protection laws.\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"policy-block\">\r\n    <div class=\"block-num\">Section 04<\/div>\r\n    <div class=\"block-title\">How to Request a Refund<\/div>\r\n    <div class=\"block-text\">\r\n      To request a refund, please contact us within <strong>21 days<\/strong> of purchase and provide:\r\n      <ul class=\"block-list\">\r\n        <li>Your full name.<\/li>\r\n        <li>The email address used during purchase.<\/li>\r\n        <li>Your order number or transaction ID.<\/li>\r\n        <li>A description of the issue experienced.<\/li>\r\n        <li>Any relevant screenshots or error messages.<\/li>\r\n      <\/ul>\r\n      <br\/>Refund requests should be sent to: <a href=\"mailto:support@flydataapp.com\">support@flydataapp.com<\/a>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"policy-block\">\r\n    <div class=\"block-num\">Section 05<\/div>\r\n    <div class=\"block-title\">Refund Processing<\/div>\r\n    <div class=\"block-text\">\r\n      If a refund is approved:\r\n      <ul class=\"block-list\">\r\n        <li>Refunds are typically processed within <strong>5\u201310 business days<\/strong>.<\/li>\r\n        <li>Refunds will be issued to the original payment method used for the purchase.<\/li>\r\n        <li>Processing times may vary depending on your payment provider or financial institution.<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"policy-block\">\r\n    <div class=\"block-num\">Section 06<\/div>\r\n    <div class=\"block-title\">Plan Validity &amp; Expiry<\/div>\r\n    <div class=\"block-text\">\r\n      FlyData eSIM plans have a fixed validity period that begins upon activation or first use, depending on the specific plan terms. <strong>Unused data remaining after the validity period expires cannot be carried forward.<\/strong>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"policy-block\">\r\n    <div class=\"block-num\">Section 07<\/div>\r\n    <div class=\"block-title\">Changes to This Policy<\/div>\r\n    <div class=\"block-text\">\r\n      FlyData may update or modify this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.\r\n    <\/div>\r\n  <\/div>\r\n\r\n<\/section>\r\n\r\n<section class=\"contact-section\">\r\n  <h2>Need Help?<\/h2>\r\n  <p>Have a question about your order or need to request a refund? Our support team is here to help.<\/p>\r\n  <a href=\"mailto:support@flydataapp.com\" class=\"contact-btn\">Contact Support \u2192<\/a>\r\n<\/section>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FlyData eSIM Refund Policy Refund &amp; Cancellation Policy We want you to travel connected with confidence. Please read our refund policy before purchasing. Last updated: May 2026 &#x26a1; Digital Product \u2014 Instant Delivery. FlyData eSIM plans are prepaid digital services delivered electronically, and delivery may begin immediately after purchase. Refund requests are reviewed in line [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1530","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/flydataapp.com\/it\/wp-json\/wp\/v2\/pages\/1530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flydataapp.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flydataapp.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flydataapp.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flydataapp.com\/it\/wp-json\/wp\/v2\/comments?post=1530"}],"version-history":[{"count":6,"href":"https:\/\/flydataapp.com\/it\/wp-json\/wp\/v2\/pages\/1530\/revisions"}],"predecessor-version":[{"id":1651,"href":"https:\/\/flydataapp.com\/it\/wp-json\/wp\/v2\/pages\/1530\/revisions\/1651"}],"wp:attachment":[{"href":"https:\/\/flydataapp.com\/it\/wp-json\/wp\/v2\/media?parent=1530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}