FlyData eSIM Refund Policy

Refund & Cancellation Policy

We want you to travel connected with confidence. Please read our refund policy before purchasing.

Last updated: May 2026

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Digital Product — Instant Delivery. FlyData eSIM plans are prepaid digital services delivered electronically, and delivery may begin immediately after purchase. Refund requests are reviewed in line with applicable consumer protection laws and Paddle's buyer terms and refund policies.

Section 01

General Refund Policy

FlyData eSIM plans are prepaid digital services delivered electronically. By purchasing an eSIM plan, you acknowledge that delivery of the service may begin immediately after purchase.

Refund requests are reviewed in accordance with applicable consumer protection laws and Paddle's buyer terms and refund policies.
Refunds may be granted where the service was not delivered as described, could not be activated due to a verified technical issue, or where required by applicable law.

Section 02

Eligible Refund Situations

You may be eligible for a refund in the following situations:

You were charged multiple times for the same order.
Your eSIM activation details were not delivered.
The eSIM cannot be activated due to a confirmed technical issue attributable to FlyData.
You received a different plan from the one purchased.
The purchased service was materially different from what was advertised.

Section 03

Situations Where Refunds May Be Declined

Refund requests may be declined in the following situations:

Your device is not eSIM compatible.
Incorrect information was provided during checkout, including an invalid email address.
Network quality, coverage, or speed limitations are caused by local carriers or conditions outside FlyData's control.
The eSIM has already been substantially used or consumed.
The issue results from misuse, accidental deletion, or unauthorized modification of the eSIM profile.
The refund request is fraudulent, abusive, or made in bad faith.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Section 04

How to Request a Refund

To request a refund, please contact us within 21 days of purchase and provide:

Your full name.
The email address used during purchase.
Your order number or transaction ID.
A description of the issue experienced.
Any relevant screenshots or error messages.

Refund requests should be sent to: soporte@flydataapp.com

Section 05

Refund Processing

If a refund is approved:

Refunds are typically processed within 5–10 business days.
Refunds will be issued to the original payment method used for the purchase.
Processing times may vary depending on your payment provider or financial institution.

Section 06

Plan Validity & Expiry

FlyData eSIM plans have a fixed validity period that begins upon activation or first use, depending on the specific plan terms. Unused data remaining after the validity period expires cannot be carried forward.

Section 07

Changes to This Policy

FlyData may update or modify this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

Need Help?

Have a question about your order or need to request a refund? Our support team is here to help.

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