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Your plan activates when you arrive and your eSIM connects to a supported network. Make sure the eSIM line is ON, Mobile Data is enabled, and Data Roaming is enabled for the eSIM (if required).
On iPhone: Settings → Cellular/Mobile Data → Add eSIM. Scan the QR code (or use the activation details), label the plan (e.g., “FlyData”), then set Mobile Data to the FlyData eSIM when traveling. When you land, turn the FlyData eSIM line ON and enable Data Roaming if the plan requires it.
On Android: Settings → Network & Internet → SIMs (or Mobile Network) → Add eSIM. Scan the QR code and follow the prompts. Set Mobile Data to the FlyData eSIM when traveling. If data doesn’t work after landing, confirm the APN settings match the instructions provided.
APN (Access Point Name) tells your phone how to connect to mobile data. Some Android devices need the APN added manually for an eSIM plan. If your data doesn’t work, add the APN exactly as provided (same spelling + fields), then restart your phone.
Plan changes or cancellations depend on the plan type and whether it has already started. If you need help, contact support with your order details and we’ll guide you through your options.
Yes. You can purchase multiple plans (for different countries/regions or as a backup). You can install them on your device and switch when needed.
In most cases, an eSIM is linked to the device it’s installed on. If you want to use a plan on a second device, you may need to purchase a separate plan. Contact support and we’ll confirm the best option for your case.
Make sure the eSIM line is turned ON, mobile data is enabled, and Data Roaming is ON for the eSIM. Restart your phone and try selecting the network manually. If it still doesn’t work, check APN settings (if required) or contact support with your order number.
Refund eligibility depends on the plan and whether it has been activated/used. Contact support with your order details and a short explanation, and we’ll review your request.
Try moving to an open area, toggle Airplane Mode ON/OFF, and restart your device. If needed, switch the network selection to Manual and choose another supported carrier. Also confirm the correct eSIM is set as the data line.
Contact support as soon as possible with your order information. We’ll advise the safest next steps. If your device supports it, use “Find My” (iPhone) or “Find My Device” (Android) to secure your account.
First, confirm your billing details and try again using another card or payment method. If you were charged but didn’t receive a confirmation, contact support with the transaction details so we can verify it.
In many cases, yes. Hotspot availability depends on the plan and the network at your destination. If hotspot is supported, enable Personal Hotspot (iPhone) or Hotspot & tethering (Android) while the eSIM is set as your mobile data line.
Once your data balance is used, data access may stop or slow down depending on the plan type. You can purchase an additional plan/top-up (if available) or install a new plan to continue using data.
Transfers depend on the eSIM plan rules and your device. Some eSIMs can’t be moved once installed. If transfer is supported, remove the eSIM from the old phone and then install it on the new phone using the provided QR code or in-app installation steps.
Your plan connects to supported partner networks in your destination. If you want to see or switch networks, go to your phone’s Cellular/Mobile Data settings and set Network Selection to Manual to view available carriers.
To remove an eSIM, open your phone’s Cellular/Mobile Data settings, select the eSIM plan, then choose “Remove eSIM” (wording varies by device). For account deletion, contact support so we can assist securely.
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